How long does it take for my shipment to be delivered?
Our Benelux shipments usually take about six working days to be delivered.
You can expect 5 to 10 working days for other European countries.
Where does the name "Nine of Clubs" come from?
When we founded our company, we knew our visual identity had to be simple, memorable, and unique. That's why we chose Nine of Clubs - a nod to the nine holes of golf that we often squeeze in between business meetings and social events.
Has everything been designed in-house?
Yes, we design all our items to find the best fit for a comfortable round of golf. Several prototypes were made until we found the perfect fit and style.
How much time do I have to return my order?
We hope you are happy with your order. However, if you wish to return an item, we will accept returns sent back within 30 days of receipt of your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original brand tags still attached and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com, stating your order number, name and the reason for your return. If your return is accepted, we'll send you a shipping label to return it. Items returned to us must first request a return to be taken. The cost of return shipping will be deducted from your refund and will depend on the country of origin.
If you wish to receive a quote for your return or have any other questions, you can contact us at firstname.lastname@example.org.
Do you ship outside of Europe?
Yes, we do! Shipment rates will be calculated at checkout.
You may have to pay import duties if you are based outside the EU. When your delivery reaches your destination country, import duties and taxes are levied, and payment to the carrier is necessary to release your order from customs. We cannot advise on rates, as they vary according to the country. Please consult your local postal service for more information.
How do NOC clothes fit?
All our clothing has been designed with golf in mind. This means everything has a relaxed fit to swing comfortably. If you prefer a more tailored fit, we suggest sizing down. You can find more details about the fitting of each item by clicking on the item.
Which payment options do you offer?
We have many payment options: Paypal, Visa, Mastercard, Maestro, Apple Pay, and Bancontact.
Are all your items made with sustainable fabrics?
Unfortunately, not (yet). We are proud that 80% of our products are made with 100% organic or recycled materials. We aimed for more but couldn't get our hands on organic fabrics for our hats, belts and trousers for our first collection without compromising comfort.
However, our hats are made by a Belgian company (Labels & Things) with production ateliers in China. This means we produce them in China (Shanghai) but through a trustworthy partner who controls the production and working conditions. The belts, trousers and shorts are made in Portugal, but we have yet to find a way to make them with organic materials without compromising the stretchable characteristics.